IT Support
COTRAIN specialises in IT support packages to suit your business needs and your budget.
We have a flexible approach and can support or supplement your existing in-house IT team or we can support your business IT systems and you can have confidence that we are acting as your IT department.
Support comes in the form of a helpful, friendly team of accredited professionals who are focused on resolving IT issues that directly affect your business performance . We aim to build long term relationships and add value to your investment through long term advice regarding IT related business issues.
In addition to what you would expect to be included in a support package – IT Security, Network Management, Data Back Up, we can also provide:
Software Support
When those niggling problems arise, the software just isn’t working, it can have a major impact on efficiency and productivity. You need qualified, professional people to resolve such problems quickly and satisfactorily. We aim to provide prompt solutions and easy to follow advice.
Help Desk
We offer a full Help Desk Support offering site visits or remote diagnostics.
Using the latest Internet technology we are able to securely remote manage your servers and pc’s, thus providing you with a fast, flexible and cost effective service.
Mobile Devices
We are highly experienced in managing and supporting mobile devices including Windows Mobile, Blackberry and iPhone.
We consult you with you to determine what your mobile requirements are and will make recommendations for the best solution to meet your needs. We will set up the hardware and software to ensure that you get the best out of your mobile devices.
Our range of IT services is extensive and we take the time to fully understand your business requirements and make practical and cost effective recommendations which will be supportive of your business strategy.